Customer Service

Spare Parts

RESTRICTED ACCESS – SPARE PARTS
Access to this service is restricted:

contact the FAS commercial office to obtain your USERNAME and PASSWORD which will allow you to access all the technical documentation relating to our machines.

It is also possible to order space parts online.

 

TECHNICAL QUERY

TAG-IT®

ACCESS TO SERVICE Online customisation of WINNING menu labels.

ATTENTION: Username/Password required for this service!

If you are already registered on our Spare Parts site, please use the same username and password.

If you are not registered, contact your FAS commercial representative.

The service is FREE.

FIRMWARE

ACCESS TO SERVICE Follow the link to find the list of the latest *.mot files to update the various models.

It is also possible to browse the archive of previous firmware updates.

ATTENTION: Username/Password required for this service!

If you are already registered on our Spare Parts site, please use the same username and password.

If you are not registered, contact your FAS commercial representative.

The service is FREE.

PROTOCOL

Fas is a direct member of EVA (European Vending Association). The association unites all categories within the Vending sector including managers, machine and or/payment system manufacturers and producers of coffee, soluble drinks and food products designed specifically for vending distribution. One of the commitments of EVA is to establish sector standards through the use of technical committees, simplifying the life of all those who work in the sector. The standards can be downloaded free of charge from the official EVA site (attention: site and standards only available in English).

Click here for more information on the sector standards.

Click here to register for free and to download the files.